BB&T Bank in 13045 Lee Jackson Memorial Highway

Customer Reviews about BB&T Bank:

• ★ ☆ ☆ ☆ ☆
  Absolutely horrible customer service. Just terrible!! I went there on my lunch half-hour and was happy that there was no line. But then the woman at the teller window got a phone call on her personal phone and I kid you not... she pulled out her phone and walked away and started talking to whomever in a different language. The guy at the next window never looked in my direction, not once, and he knew I was standing there. After 7 minutes of standing there, staring a hole into the side of his head, I asked him if he could help me and he quickly swore that he is already helping someone waiting in the drive-up. So I asked him if he let someone know I was there (I mean, come one, I only have 10 minutes left on my lunch). He says, "she knows you're there." I asked "who the woman on a personal phone call?" And so he looks up at me for the first time and he says "Yea... that's the manager, her name is Lan." So needless to say, of course no one at this branch had any customer service skills or professional courtesy for that matter, just look at the management. Attitude reflects leadership!
  By A Ziegler, April 12, 2017

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